Contact Us
Contact the Lunveral Team
Our customer support team can assist with sizing questions, product information, existing orders, shipping, returns, payments, and garment-care guidance.
Customer Support
Email:
service@lunveral.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days. Messages received outside business hours will be reviewed during our next working period. Requests requiring order or carrier investigations may take additional time to resolve.
Sizing and Product Questions
Include the product name or a link to its product page and describe the information you need.
For sizing questions, tell us which size you are considering and the measurements relevant to the product's size guide. Check whether listed measurements refer to the body or the garment.
If fabric composition, garment measurements, stretch, lining, included pieces, or care requirements are unclear, contact us before ordering. Sizing assistance is based on available information and cannot guarantee an individual fit.
Order Support
For inquiries about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your request
- Relevant photographs or tracking information, where applicable
Order Changes and Cancellations
If you need to change a size, color, shipping address, or request cancellation, contact us as soon as possible.
Requests are reviewed according to the order's current status. Changes and cancellations cannot be guaranteed once fulfillment has begun or the parcel has shipped.
Returns and Size Exchanges
You may request a return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable law.
Garments should remain unworn except for a brief fit check, unwashed, unaltered, and free from fragrance, stains, or other signs of use, with original tags attached.
For a size exchange, contact us to discuss available options. Availability depends on stock and return eligibility.
Contact us before sending any item back. The business address below should not be used for returns unless our support team specifically confirms it.
Damaged, Incorrect or Missing Items
Contact us promptly with your order number and a description of the issue. Where applicable, include photographs of the affected garment, packaging, shipping label, and garment label.
Identify any missing pieces from a set. Avoid washing, repairing, or altering an affected garment before contacting us.
We will review your request and explain the available next steps in accordance with our Returns & Refunds Policy and applicable consumer rights.
Payment Questions
For payment inquiries, provide your order number, if available, and a brief description of the issue.
Do not email full payment card numbers, security codes, account passwords, verification codes, or banking credentials.
Company Information
Company Name:
Jingzhou Junhao Network Technology Co., Ltd.
Brand:
Lunveral
Website:
lunveral.com
Business Address:
B212, Xiaweiyi Street, Jingjiang Avenue, Douhudi Town, Gong'an County, Jingzhou, Hubei, China (Self-declared)
Email:
service@lunveral.com