FAQ
Frequently Asked Questions
What does Lunveral sell?
Lunveral offers women's sleepwear and lounge pieces, including nightgowns, sleep dresses, and pajama sets. Review each product description for confirmed details and included pieces.
How do I choose my size?
Use the size information for the individual product and check whether it refers to body or garment measurements. Compare the relevant measurements rather than relying only on your usual size.
If the size guide is unclear, contact service@lunveral.com before ordering. Sizing assistance cannot guarantee an individual fit.
What fabric is used?
Fabric composition varies by item and should be confirmed in the product description or garment label. Satin does not necessarily mean silk. Contact us if an important fabric detail is missing.
What is included in a pajama set?
Included pieces vary by listing. Check the description to confirm whether the purchase includes a top, bottoms, robe, or other components. Styling accessories are not included unless expressly stated.
Will the color match the photographs?
Colors may appear differently depending on lighting and screen settings. Review the available photographs and contact us if you need clarification.
Can I machine wash my sleepwear?
Only if the sewn-in care label permits it. Washing, drying, and ironing requirements vary by fabric and construction. Do not apply one garment's instructions to the entire collection.
Where do you ship?
We ship to destinations currently available at checkout, including the United States, Canada, and other supported regions.
How much does shipping cost?
- Orders from USD $0.00 to $44.99: $5.99 Fast Shipping
- Orders of USD $45.00 or more: Free Shipping
Review available shipping options and the final charge at checkout before payment.
When will my order be processed?
Orders are normally processed within 1–3 business days after payment authorization and order confirmation. Business days are Monday through Friday, excluding public holidays.
How long does delivery take?
Where available, delivery estimates are displayed at checkout or provided in shipment updates. Processing time is separate from shipping transit time.
Estimates are not guarantees and may be affected by carrier operations, customs clearance, weather, public holidays, and address issues.
How can I track my order?
When tracking information becomes available, it will be sent using the contact information supplied with your order. Allow time for the carrier to scan the parcel and update its records.
Will customs duties or taxes apply?
International orders may be subject to customs duties, taxes, or local handling charges. Unless expressly included at checkout, these charges may be payable by the recipient.
Can I change the size, color, or address after ordering?
Email us as soon as possible with your order number and exact requested change. Changes cannot be guaranteed once fulfillment has begun or the parcel has shipped.
Can I cancel my order?
Contact us promptly with your order number. We will review the request against the current order status. Cancellation is not confirmed until we reply.
What if my parcel is delayed or missing?
Contact us with your order number, checkout email address, tracking number if available, and a description of the issue.
If tracking shows delivery, also check with household members, building reception, and nearby safe delivery locations. We will review the available shipment information and explain the next steps.
What if my garment arrives damaged, incorrect, or incomplete?
Contact us promptly with your order number and relevant photographs of the garment, packaging, shipping label, and garment label. Identify any missing pieces from a set.
Avoid washing, repairing, or altering an affected item before contacting us.
Can I return an item that does not fit?
You may request a return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable consumer rights.
Garments must remain unworn except for a brief fit check, unwashed, unaltered, and free from fragrance or marks, with original tags attached. Contact us before sending anything back.
Can I exchange for another size?
Contact us within the return-request window. Exchanges depend on stock and return eligibility. We will explain the available options and any applicable shipping costs.
Who pays for return shipping?
Customers pay return shipping for change-of-mind or fit-related returns unless applicable law requires otherwise. For returns required because of our error or a confirmed defect, we will arrange or cover reasonable return shipping according to the instructions provided.
How will I receive my refund?
Approved refunds are issued to the original payment method after inspection, or after an agreed alternative resolution where a return is not required. We will notify you when the refund is issued. Bank and payment-provider processing times vary.
Which payment methods can I use?
Available payment methods are displayed at checkout. Do not email full card numbers, security codes, passwords, or verification codes.
How do I contact customer support?
Email: service@lunveral.com
Business Hours: Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time: We typically respond within 1–3 business days.
Who operates Lunveral?
Lunveral is operated by Jingzhou Junhao Network Technology Co., Ltd.
Business Address:
B212, Xiaweiyi Street, Jingjiang Avenue, Douhudi Town, Gong'an County, Jingzhou, Hubei, China (Self-declared)
This business address should not be used for returns unless customer support specifically confirms it.